Cancellation Options

Cancellation Policy

We understand plans change. Here are our cancellation options to give you flexibility and peace of mind.

Our Cancellation Tiers

Each property listing specifies which cancellation policy applies. Check the property page for details before booking.

Flexible

• Cancel up to 24 hours before check-in for a full refund (minus service fees).
• Cancellations made less than 24 hours before check-in: first night is non-refundable, remainder is refunded.
• If you cancel after check-in: the first night is non-refundable. All remaining nights are refunded.

Full refund up to 24 hours before check-in.

Moderate

• Cancel up to 5 days before check-in for a full refund (minus service fees).
• Cancellations made within 5 days of check-in: first night is non-refundable, 50% refund for remaining nights.
• No refund if you cancel after check-in.

Full refund up to 5 days before check-in.

Strict

• Cancel up to 7 days before check-in for a 50% refund (minus service fees).
• Cancellations made within 7 days of check-in: no refund.
• No refund if you cancel after check-in.

50% refund up to 7 days before check-in.

Service Fees

PrimePlaces charges a non-refundable service fee on all bookings. This fee covers platform costs, payment processing, and 24/7 guest support. The service fee is displayed during checkout before you confirm your booking.

Extenuating Circumstances

In certain extraordinary situations — such as natural disasters, government travel restrictions, or documented medical emergencies — we may offer more flexible cancellation terms. Contact our team with supporting documentation and we will review your case within 48 hours.

How Refunds Work

Approved refunds are processed within 5-10 business days and returned to the original payment method. You'll receive an email confirmation when your refund has been initiated.

Questions about cancellations?

Our support team can walk you through the options for your specific booking.